Quick summary: If you wish to return a product, simply contact our team within 30 days of delivery. We'll provide return instructions and process your refund after the returned item has been received and inspected.
You may return eligible products purchased through our website within 30 days of receiving your order, subject to applicable consumer protection laws.
This policy generally applies to all products, including items purchased during promotions or special offers, unless a product page clearly states different conditions.
Returns received without prior authorization may take longer to process while ownership is verified.
Returned items should be complete and in a condition that allows them to be inspected. Missing accessories, physical damage, or signs of excessive use may affect the refund where permitted by law.
Software, downloadable products, and sealed hygiene-related goods are generally excluded from returns after activation or once protective seals have been opened.
Refunds are issued after the returned goods have been checked by our team. We aim to complete refunds within 14 days of receiving the returned package.
Delivery charges are refunded only where required under applicable law or when the return results from our own error.
If your order arrives damaged, incomplete, or develops a manufacturing defect shortly after delivery, please let us know as soon as possible. We'll assess the issue promptly and arrange a repair, replacement, or refund where appropriate. Additional warranty information can be found in our Terms & Conditions.
If you have questions about a return or refund, please use our contact form or email support@asicworldstore.com. Including your order reference will help us assist you more efficiently.